Terms and Conditions of Use

Last updated: October 7, 2024

1. The SBF customer rewards program (“SBF Rewards”) is administered by Springfield Bulk Foods. The “SBF Rewards” name and design are the trademarked property of Springfield Bulk Foods and may only be used by permission of Springfield Bulk Foods. 
    

Membership Enrollment

1. To participate in the SBF Rewards program, applicants must enroll in the program. Membership is free and no initial purchase is required. Simply provide an email address, name, phone number, and postal code in store on through the QR code link.  Springfield Bulk Foods, in its sole discretion will determine if a person qualifies for membership in SBF Rewards.  

2. Applicants must be at least 18 years of age or provide the consent of an adult parent or legal guardian in order to enroll in the SBF Rewards program. 

3. Springfield Bulk Foods reserves the right to refuse membership to any individual who, in Springfield Bulk Foods sole discretion, does not follow the prescribed enrollment procedures or is not fully eligible to become a Member. 

4. Members should only have one SBF Rewards account at a time. Inactive or extra accounts may be deleted or merged with a Member’s active account as decided by Springfield Bulk Foods in its own discretion. 

5. Members should advise Springfield Bulk Foods  immediately of any changes to their personal information, including last name, address, telephone numbers and e-mail, either instore or by sending an email to info@springfieldbulkfoods.com.

6. SBF Rewards membership is only available to individuals except with special permission from Springfield Bulk Foods.
    

Collection of Points

1. To collect SBF Rewards points (“Points”) following enrollment, a Member must make eligible purchases at Springfield Bulk Foods and provide their customer number before their eligable purchase transaction is completed. 

2. Points will be awarded based on the advertised or promoted offers from Springfield Bulk Foods. Most points are award one hundred and twenty-five (125) Point per dollar spent on a qualifying purchase. If Points are awarded based on dollars spent, the number of Points to be awarded will be calculated by reference to the net pre-tax total (purchase price less discounts) of each qualifying purchase rounded to the nearest dollar spent. Springfield Bulk Foods may run special promotions from time to time offering additional Points on certain products or for spending a certain amount on qualifying purchases. Such bonus Points, once awarded, shall form part of the Member’s Points balance. 

3. Points multiplier offers (e.g. “10x the Points”) apply to the base offer of one hundred and twenty-five (125) Point per dollar spent on a qualifying purchase. Multiplier offers do not apply to any bonus points (e.g. VIP points offers or extra points for purchasing specific products). 

4. Points will be awarded when a Member pays for a purchase with a gift card. Points will not be issued on the purchase of gift cards. Springfield Bulk Foods reserves the right to add or delete items eligible for Points issuance at any time. 

5. Points may be shown on the cash register receipt for each purchase when a Rewards numbner is presented before the completion of the purchase transaction. Points earned through a special promotion may take longer than thirty (30) days to show up in your account.

6. PFG may refuse to record Points in your account, or if already recorded, may cancel them (for example, because you returned or didn’t pay for products or services for which the Points were originally issued). 

7. Returns of purchases that originally earned Points will cause the applicable Points to be deducted from the Member’s account (whether or not the Card is presented at the time of return). 

8. Any discrepancies in Points earned must be addressed with Springfield Bulk Foods within seven (7) days of the date on which the transaction giving rise to the discrepancy occurred, unless such discrepancy relates to Points allocated to a Member improperly or in error. 

9. You must reimburse Springfield Bulk Foods for, or return to Springfield Bulk Foods, any Rewards for which you redeemed Points that were allocated to your account improperly or in error, in Springfield Bulk Foods sole discretion. Springfield Bulk Foods may deduct any such Points from your account or seek any other legal alternatives available to Springfield Bulk Foods. 

10. Upon the death of a Member or cancellation of a SBF Rewards account:

    1. all collected Points will be forfeited without compensation and the Points balance will be reduced to zero. 

11. Should any Member not acquire or redeem any Points for a period of eighteen (18) consecutive months, at Springfield Bulk Foods sole discretion their membership may be deemed to be inactive, the Member’s account closed, and any Points in the account forfeited without compensation.

Household Accounts

1. Members residing in the same household may use the same accounts together by all such Members.

2. Points are not transferable from one Member to another.

Redemption of Points

1. Points may be redeemed for money off of future in-store purchases for select goods (collectively “Rewards”). Springfield Bulk Foods reserves the right to add or delete Rewards at any time or change the number of Points required to redeem a specific Reward. A reduction in the number of Points required to redeem a specific Reward does not entitle a Member who previously redeemed Points for the Reward to a refund of any Points. 

2. From time to time, special promotions may be run during which one or more redemption level(s) may temporarily be altered and/or suspended, new redemption levels added, or Points may be redeemed directly towards the purchase of specific Rewards. Springfield Bulk Foods may, from time to time, offer supplementary programs or promotions related to the SBF Rewards program. Such related programs may be governed by additional or distinct terms and conditions applicable therein, such terms to be made available on the Website. 

3. In accordance with Federal and Provincial tax legislation, GST, PST, HST and any other applicable taxes are calculated and payable by the Member on the purchase price of Rewards after any reduction for redeemed Points. Other fees, such as environmental handling fees, may be added to the purchase price where required by law. 

4. A Member’s Points balance will be reduced by the number of Points redeemed during a transaction. Unredeemed Points plus any Points earned in the current transaction will remain in the Member’s Points account and can be applied to a subsequent transaction. Points can only be redeemed for a Reward if the required Point redemption level is acquired prior to the Rewards transaction. 

5. Points may be redeemed in store by any Member providing the member account number, provided they have completed the required information for their online account. Members may be required to provide proof of identity when redeeming Points or picking up a Reward. 

6. If points are redeemed on a transaction that is later refunded, the redeemed points will NOT be refunded back to the account. 

7. Members are responsible for the security and privacy of their account, Account number.

8. Members are responsible for all use of their, Account number by any other person, and Springfield Bulk Foods assumes no liability or responsibility for Points redeemed by any person(s). 

9. From time to time, Springfield Bulk Foods may advertise exclusive offers to Members with respect to the collection of Points other than as specified in the current Rewards system. 

10. Points have no cash value and are not exchangeable for cash. Points cannot be sold or purchased. Points are void if sold for cash or any other consideration. The value of Points varies with the method of redemption chosen by the Member.
     

 

General Information

1. You consent to Springfield Bulk Foods  collection, use and disclosure of your personal information in accordance with SBF Rewards program privacy policy. Springfield Bulk Foods  shall maintain the privacy, security and integrity of all personal information collected from Members, such as but not restricted to: name, address, telephone numbers, date of birth and purchasing information. Such information may be used by Springfield Bulk Foods and the SBF Rewards program for purposes of administering the SBF Rewards program, administering rebate programs and contests, to better develop our relationship with you, and to develop products and offers that may be of interest to you. The full SBF Rewards program privacy policy can be found here.

2. Springfield Bulk Foods  reserves the right to terminate the SBF Rewards program at any time by providing reasonable notice in Springfield Bulk Food store and on the Website, as well as by notification to such Members as have provided an email address to SBF. If events beyond Springfield Bulk Foods control materially affect Springfield Bulk Foods ability to operate the SBF Rewards program, the SBF Rewards program may be suspended or terminated without notice. 

3. Springfield Bulk Foods may restrict, suspend or otherwise alter any aspect of the SBF Rewards program, without notice. Any material changes to these terms and conditions will be made available on the Website. 

4. A Member may cancel their SBF Rewards account with written notice to Springfield Bulk Foods or such other communication reasonably satisfactory to Springfield Bulk Foods. 

5. Submission of an online application form, creation of an online account and/or first usage of the customer account  constitutes agreement by the Member to these Terms and Conditions. 

6. Any abuse by a Member of the SBF Rewards program privileges, any failure by a Member to follow the SBF Rewards program rules, regulations, these Terms and Conditions, or any misrepresentation by a Member may, at Springfield Bulk Foods sole discretion, subject the Member to expulsion from the SBF Rewards program, including forfeiture of all accumulated Points without compensation. 

7. Upon suspension or termination of the SBF Rewards program for any reason whatsoever, Springfield Bulk Foods will not have any liability therefor to Member and is automatically released from all claims by Members in respect of such suspension, termination, forfeiture, or redemption of Points or otherwise resulting from such suspension or termination. 

8. Any federal and/or provincial tax liability and reporting obligations for any taxes (including, but not limited to, personal income tax reporting) arising from the accrual or redemption of Points, is your responsibility. You should consult with your personal tax advisor in order to determine any personal tax consequences. You understand and agree that Springfield Bulk Foods  will not issue tax receipts in respect of the Program. You hereby agree to release Springfield Bulk Foods  and its affiliates, directors, officers and employees from any and all claims in respect of any tax liability resulting from your participation in the Program. 

9. If a Member has an issue with a Reward item, it may be returned to Springfield Bulk Foods for a refund or replacement (at Springfield Bulk Foods sole discretion) within seven (7) days of item receipt if accompanied by proof of purchase and all original packaging and parts. Some exceptions may apply. In the event a refund is approved by Springfield Bulk Foods , the Member’s SBF Rewards account will be credited with the number of Points originally redeemed for the item, and any original payment of funds will be refunded to the original source of the funds paid (for clarity, refunds of credit card payments will be credited back to the original credit card and not paid to the Member in cash). Gift cards and vouchers that carry a balance are non-refundable. 

10. Neither Springfield Bulk Foods nor its affiliates, officers or directors have any responsibility or liability for any expense, loss, cost, injury, damage, delay, accident or any other matter or thing whatsoever (collectively, "Costs"), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to 

    1. the SBF Rewards program or your participation in the SBF Rewards program; 

    2. any failure, delay or decision by us in administering the SBF Rewards program or amending these Terms and Conditions or the basis on which you can redeem Points; 

    3. unauthorized use of your account number; 

    4. any offer, representation, statement or claim about the SBF Rewards program, any Partner or their products or services, made by a Partner or any other person; or 

    5. the purchase, redemption for or use of any goods or services of Partners, including any travel arrangements or other Rewards, whether made available by us, any of our affiliates, Partners or otherwise. This limitation applies even if Springfield Bulk Foods is advised of the possibility of such Costs. Partners are not responsible for the SBF Rewards program beyond their direct involvement with issuing Points. Any liability Springfield Bulk Foods may have to you or anyone else who obtains the benefit of any Points you redeem, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your account with the number of Points you redeemed in connection with the relevant Reward. 

11. Any waiver by Springfield Bulk Foods of the strict observance, performance or compliance by a Member with any of the Terms and Conditions contained herein, either expressly granted or by course of conduct, shall not be deemed to be a waiver of any rights or remedies of Springfield Bulk as a result of any other failure to observe, perform or comply with the Terms and Conditions. No delay or omission by Springfield Bulk Foods in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy. 

12. These Terms and Conditions may be different from what you understand about the SBF Rewards program. These Terms and Conditions constitute the entire agreement between you and Springfield Bulk Foods regarding your participation in the SBF Rewards program, your entitlement to collect and redeem Points and your entitlement to any other benefits of the SBF Rewards program, and supersede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with Springfield Bulk Foods over the Internet, you consent to the formation of contractual relations through electronic communications. We are the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the SBF Rewards program or any Reward. Unless we otherwise elect, any dispute regarding these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Vancouver, British Columbia, in English, and in accordance with British Columbia laws. The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute.